Refund and Returns Policy

1General Policy

We accept returns and issue refunds only under certain conditions that comply with applicable pharmaceutical regulations in India.

2. Eligibility for Returns & Refunds

You may be eligible for a return or refund if:

• The product is damaged or defective upon delivery.
• The wrong product was delivered.
• The product is unopened, in original packaging, and within expiry date.

3. Non-Returnable & Non-Refundable Items

We cannot accept returns or issue refunds for:

• Opened or used pharmaceutical products (unless defective).
• Products without original packaging.
• Products returned after the 7-day period from delivery date.

4. Return & Refund Request Process

• Contact our Customer Support team within 7 days of receiving the product.
• Provide proof of purchase and, if applicable, photographic evidence of the issue.
• Our team will review the request and guide you through the return process.

5. Inspection & Approval

All returned items will be inspected. If approved, refunds will be initiated to the original payment method within 7–10 business days.

6. Shipping Costs for Returns

• If the return is due to our error (wrong or defective product), we will bear the return shipping cost.
• If the return is due to customer preference or ordering error, the customer must bear the shipping charges.